I'll blog more about this later, but at the moment I'm engaged in a debate on the subject with the ITskeptic.
Tuesday 7 April 2009
Projects v BAU
One of my pet peeves is the view that the best, if not only, way to implement ITSM/ ITIL is as a project. My experience is that many ITIL implementations work despite being treated as projects.
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Hi James,
ReplyDeleteThis is indeed an interesting thought. And one that I'm basing most of my ITIL implementation activities on.
I was told (at the ITIL Foundations training) that a project would be the best and most natural way to go about doing this.
It's nice to see that I'm not completely off track starting with the 7-step plan and evangelism!
Hi Johan,
ReplyDeleteI think almost everyone will tell you to do it as a project, we just don't question our assumptions sometimes.
James