Tuesday, 7 April 2009

Projects v BAU

One of my pet peeves is the view that the best, if not only, way to implement ITSM/ ITIL is as a project. My experience is that many ITIL implementations work despite being treated as projects.

I'll blog more about this later, but at the moment I'm engaged in a debate on the subject with the ITskeptic.


  1. Hi James,

    This is indeed an interesting thought. And one that I'm basing most of my ITIL implementation activities on.

    I was told (at the ITIL Foundations training) that a project would be the best and most natural way to go about doing this.

    It's nice to see that I'm not completely off track starting with the 7-step plan and evangelism!

  2. Hi Johan,
    I think almost everyone will tell you to do it as a project, we just don't question our assumptions sometimes.