Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment.
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For years now the mantra of ITSM has been that IT has to align with the business. Does that still hold true with cloud computing? Once we move to commodity provision of IT doesn't the emphasis move to the business having to fit around IT - in return for reduced costs?
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