Actually I would love to be able to talk about anything, because after two days of intense, insightful non-stop discussion about all things ITSM I've completely lost my voice.
The other downside of such a packed two days is trying to package all my thoughts into a blog, but here goes anyway:
A major change this year was that Gartner have become the headline sponsors.This was one of several factors that seems to have led to a shift in the audience away from operational support staff and towards decision makers. There were a lot more suits wandering around than in previous years. The vendors at the exhibition certainly seemed to feel this was a positive change, and as Martin's blog highlights the vendors came away feeling very optimistic, The exhibition provides real ROI for the exhibitors compared to other shows where the exhibition is more of a side show to a conference.
Having said that the quality of the conference programme is constantly improving, so much so that this year even Kaimar was relatively happy with it, although that might be because he was one of the presenters. I know I wasn't alone in having to make hard decisions about which sessions to go to and it was particularly great to see so many international speakers, like Kaimar, Kathryn Howard and Daniel Billing.
We were joined for the pre-show preview podcast by Jeff Brooks from Gartner and his two key note sessions were excellent, though I wonder if some of the audience went away disappointed because he didn't spoon feed them simple answers - for the simple reason they don't exist. You can hear more of Jeff, and what he talked about, on episodes 55 and 56 of the podcasts that we recorded live from the show and which will be available soon.
|Who Murdered ITIL? The Usual Suspects|
A highlight for me was Andrea Kis's presentation on getting the Service Desk involved in Business Relationship Management and her message that every interaction with the business is important and that what happens in those micro-interactions is far more important than creating an ITIL based BRM "process". Andi also held her own in a debate with Jeff on the podcast that had the rest of us rolling on the floor.
|Andi Kis ready to wow the crowds|
Not for the first time at UK events it was disappointing that the twitter stream was dominated by the same old faces, yes, mine included, and vendors. I'm sure a lot of value from some of the presentations deserved to be echoed to a wider audience. Certainly if you have time I would recommend looking at some of the #SITS13 tweets.
Several people commented on what a difference social media has made to their experience of this event over the years and that was certainly true this year. Tweets and facebook posts from last year's show along wtih the podcasts had certainly helped raise the profile of the event overseas and I lost count of the number of nationalities present at the #Back2ITSM dinner on the Tuesday night. Mind you most people there had lost the ability to count anything. by the end of the night. Both new and old visitors commented that being able to meet up with connections made via #SocMed and then being able to directly access their wider networks added real value to the experience and I'm sure a lot of people made many new connections. Incidentally Sophie Danby from Ovum deserves a special mention for organising the dinner and helping the networking process. Perhaps next year the dinner will become a more official event.
So that's it for another year, though I've found a willing volunteer to write another "First time visitor's perspective" piece which should be appearing soon. As always a massive thanks to everyone who made the event so worthwhile and enjoyable, and a special thank you to Gartner and Laura Venables for their support of the podcast posse.