I don't believe in self promotion, but I guess I should point out that I'll be speaking at this year's itSMF conference in London next week.
My topic is how you can use ISO 38500 to gain CxO level commitment.
Come and listen to me if you are interested in the topic, but more importantly if you are coming to the conference come and introduce yourself and speak to me, and the other great ITSM experts who will be there. Don't be scared. we won't bite, and I would love to hear from you.