Brandon Lane CIO - Episode 7

Brandon Lane has a vision

(Or a slightly premature ITSM Carol)

Ten minutes before the first team meeting.

Brandon rubs his temples.If only Yssabele was here to soothe his furrowed brow.

Actually, when he thinks about it, most of the furrows on his brow are of Yssabele's doing. Even how to spell her name normally confuses him, because she changes her preferred spelling from week to week.

Never mind. You get the picture.

And oddly, now does Brandon.

A mist forms in front of his eyes, and standing in front of him is a patrician looking vision dressed in black, complete with pointed beard.

"Who the Chris Dancy are you?" Brandon enquires, whilst desperately trying to reach for the intercom on his desk.

"I am Ivor, the ghost of ITIL implementations past" the apparition announces "I, and my consulting associates, Jimbofin, the ghost of ITSM present, and Ian, the ghost of Outside-In thinking will all visit you to..."

There was a chilling stillness in the room, as the apparition prepared to make its pronouncement...

"Help you deliver an ITIL transformation project."

Brandon looked at the apparition for a few seconds before responding.

(Look, I'm writing this on an Android phone and I'm sorry but my chances of spelling "apparition" right are quite slim. Get over it.)
"Heck, I know the Netherlands is ITIL's own country, and I've smoked but never inhaled a lot of weed, but what planet are you from?"

"Well, planet ITIL, if you  must ask. Anyway my task is to show you the world of ITIL past, which actually isn't that hard, because it lies just beyond your door."

Read on....