Core ITSM is an approach to ITIL, COBIT,ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment.
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James has been hanging around the ITIL world waiting for something to happen since 1993 as a trainer, a consultant, and most importantly getting his hands dirty as an interim manager.He is the EMEA Lead for Service Integration and IT Governance in Tata Consultancy Services' Global Consultancy Practice and welcomes any enquiries about how he might be able to help your organization approach ITSM and IT governance from a pragmatic perspective.
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