Thursday, 1 May 2014

The 2014 Service Desk Show

This year's Service Desk & IT Support Show has now finished, the stands are packed away and many of the exhibitors and attendees have already jetted off to exotic locations. I'm in Coventry myself.

Once again the show was a great success in the eyes of those who attended, despite the impact of the tube strike and Know14 taking place in San Francisco at the same time.

In previous years I've struggled to get around the show to see all the stands and shake all the hands, so this year I made the conscious decision not to attend any of the conference sessions, excellent though the programme was. TCS also helped out by taking a stand this year.

Sophie Danby, Ivor Macfarlane, Myself, Suresh and Andrea

As you might have already guessed, I still didn't manage to get around the whole show.

I did get to meet a lot of great people, including friends old and new. This really is a social event. For many of us a highlight of this year's experience was the visit of HP's Suresh GP, the charming and enthusiastic  host of the Indian ITSM podcast. You can hear his extremely positive views on the event on the upcoming ITSM Review podcast. Which also provides me with an opportunity to once again congratulate Barclay Rae, on winning the ITSM Contributor of the Year Award, against stiff competition.  It felt a little odd to be back on a podcast, especially since literally seconds before being dragged off to join it I'd publicly announced that I was planning to leave future podcasts to a younger generation.

Incidentally Barclay and I are also among the contributors to LANDesk's guide to Shadow IT. Just look at this content page of ITSM goodness.

And if you didn't pick up a hardcopy at the show don't worry because they will be releasing it as an ebook.
A key point I made on the podcast is that if you are deciding which ITSM tool to go with thenyou need to look at their contribution to thought leadership, not just the technical capability of the tool.

If you decided not to make the trip this year because of the travel disruption then I entreat you to make the effort to come next year when it will be returning to Olympia, and if you are lurking on SocMed then please please feel free to announce that you are going and come and join the party.

On the subject of parties I couldn't end this post without a special thanks to SysAid and ITSM Review for organizing the social side of things after hours, and to LANdesk for keeping myself and the team stoked up on excellent coffee and, at the appropriate time of the day, Pimms. Incidentally there is a blogpost that needs to be written about how LANdesk's contracted in for the event  barista went out of his way to be an active part of their value network.

And finally a big big thank you to Toby, Carsten and particularly to Laura for making this event happen.  In the word's of the Terminator "I'll be back"

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