Review of the Year

OK, normally I'm notoriously late, so I thought I would get ahead of the game and post my review of the year early. What do you mean it is still January? Really, so much seems to be happening.

Well, a few things, anyway.

First of all some clear patterns are now appearing in the Service Integration market place, which is keeping me and the team busy. I guess it is time that I finally blogged on the subject.

A couple of my posts have had interesting consequences. The post on 2012 predictions has led to Aale and I burning the midnight oil to put together a Brighttalk presentation on Service Desk 2.0 Yes it shows that we threw it together, but we are putting a more detailed paper together. It seems to have resonated with a few people, and also to echo what other people, like Maff Rigby are saying.

The second is a less recent post on social media that the IT Skeptic has just got round to picking up on in his inimitable, and in this case highly skeptical, way. Now whilst I agree that there is a lot of hype around social media I can't help thinking that Rob is being a little reactionary. I also think, though he doesn't, that geographical differences are affecting his perception.

The most exciting development has been around Back2ITSM There is now quite an active Facebook group but what I've been most exited about is the offers of support we've had from the itSMF UK, SDI, and the Service Desk and IT Support Show. We are still trying to clarify how we can provide a structure to encourage collaboration and minimize the amount of control needed to produce high quality, vendor independent collateral, but we are very close to releasing an initial charter.