Prioritisation is a good example, which is a shame because I believe that understanding how prioritisation should really work is one of the keys to unlocking the power of ITIL.
In a later post I want to look at prioritisation as part of my approach to reacting to the recession ( See an earlier entry) but for now I want to focus on the basics.
To me prioritisation is about:
- Deciding what is important in the big picture
- Allocating the right resources
- Ensuring the activities are completed at the right time.
In contrast many people seem to see it in terms of:
- Doing what is most important right now this minute
- Throwing everything we've got at it
- Doing it now
There is quite a difference between these worldviews, and anyone familiar with Goldratt's Theory of Constraints will be able to see what is wrong with the second view.