Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment.
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Monday, 23 March 2009
ITIL books
I don't know about you but I seem to be faced with a deluge of books explaining to me what ITIL v3 is actually all about. Do they all add value, can I trust their view of the ITIL world, and doesn't it say something about ITIL v3 that it has spawned an industry telling us what it all actually means.
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