tag:blogger.com,1999:blog-4779384442172756622.comments2023-10-15T08:26:00.141+01:00Core ITSMJames Finisterhttp://www.blogger.com/profile/16351798531269786632noreply@blogger.comBlogger230125tag:blogger.com,1999:blog-4779384442172756622.post-15771452069996481912016-03-02T12:46:38.314+00:002016-03-02T12:46:38.314+00:00The new version of ITIL views the IT Service Manag...The new version of ITIL views the IT Service Management domain by primarily describing the phases of the service lifecycle. Within this perspective it uses processes that detail parts of one or more phases. Alongside processes, descriptions of organizational functions and activities are also used to provide guidance. ASL is primarily a process model, focusing on Application Management and the maintenance part of Application Development but with clear interfaces to the adjoining IT management domains Business Information Management and Infrastructure Management.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-71757463281786530852015-12-10T10:13:57.257+00:002015-12-10T10:13:57.257+00:00This comment has been removed by a blog administrator.Anonymoushttps://www.blogger.com/profile/01949773909530782978noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-14215639727286912612015-02-27T07:59:08.313+00:002015-02-27T07:59:08.313+00:00Nice post.
Your information are valuable.
Thanks f...Nice post.<br />Your information are valuable.<br />Thanks for sharing.<br /><a href="http://krsitconsulting.com/services/helpdesk-onsite-services/" rel="nofollow">Help desk services</a><br /><br />Krsitconsultinghttps://www.blogger.com/profile/11587778972859515222noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-66114483083355458532014-10-20T08:25:30.831+01:002014-10-20T08:25:30.831+01:00This comment has been removed by a blog administrator.Anonymoushttps://www.blogger.com/profile/11878015149207550227noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-4880160250749836722014-10-18T09:36:53.348+01:002014-10-18T09:36:53.348+01:00This comment has been removed by a blog administrator.ITIL Certification Training in Singaporehttp://www.myfastlearn.com/itil-foundation-training-singapore.htmlnoreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-54572831071780381602014-07-14T08:01:00.264+01:002014-07-14T08:01:00.264+01:00Thanks for sharing this post about service desk. I...Thanks for sharing this post about service desk. It is very informative. Cheers!Clarissa Lucashttp://www.process-box.com/noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-42474322710334411352014-05-29T18:38:26.777+01:002014-05-29T18:38:26.777+01:00Well said, James. I've been wrestling with the...Well said, James. I've been wrestling with the "you hear it again and again and yet you are not making changes and progressing" question, and I am beginning to think that we all need to work on a system of organizational change. My own way of getting at it is five-fold, with a twist on grad school learning: VIRSA<br />Vision - You must know where you are going and be able to convey that to others. As Simon Sinek said, "Start with Why."<br />Incentive - You need to answer the "What's in it for me (WIIFM)? question. It can't be facile, either. <br />Resources - Well, of course.<br />Skills - If you don't have them, you'll need some of those resources to get them.<br />Action Plan - What happens first, second, third...? Who does what?<br /><br />I have seen this work effectively in an otherwise change-averse organization. Roy Atkinsonhttps://www.blogger.com/profile/11784456794840578961noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-51512444307286716892014-05-09T07:21:16.543+01:002014-05-09T07:21:16.543+01:00This comment has been removed by a blog administrator.Anonymoushttps://www.blogger.com/profile/00153919234678878989noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-80583425344718694162014-04-24T11:47:00.784+01:002014-04-24T11:47:00.784+01:00This comment has been removed by a blog administrator.zoekaitlynhttps://www.blogger.com/profile/04027508936646284027noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-66337176766874981542014-04-08T22:04:27.914+01:002014-04-08T22:04:27.914+01:00Rob. I dont think it is a case of anything being...Rob. I dont think it is a case of anything being wrong with the current events. But I think some of us would enjoy something a little left field that probably wouldn't appeal to a larger audience. Think of the value you and I got out of participating in the Pink Think Tank but extending the experience to more people. And I think there would be a big social element to it as well. In the UK the socmed ITSM crowd meet up for regular meals where lots of ideas get discussed and then instantly forgotten. James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-31176362959860626052014-04-08T00:12:27.400+01:002014-04-08T00:12:27.400+01:00I'm at a loss to understand what is wrong with...I'm at a loss to understand what is wrong with the existing conference mechanism.<br />if people contributed more to Fusion and Pink and SITS and itSMFUK and their local itSMF events, we'd build and advance ITSM very well.<br /><br />We've done perfectly good streaming of presentations from these confs. And there's TFT, which is building a nice little body of stuff for those who can be bothered watching all that video. hardly changed the world though: it has fallen far short of its hype (of course). it proves a very good case study for why the TED model is not transformative in building and advancing IP within an industry. people need to get together and talk. We're still human.The IT Skeptichttps://www.blogger.com/profile/07599923113995233190noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-21309558377431871472014-04-06T22:41:53.416+01:002014-04-06T22:41:53.416+01:00Great post Mr. Finister. I have nothing to add but...Great post Mr. Finister. I have nothing to add but thanks.Anonymoushttps://www.blogger.com/profile/08457883058791882368noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-49470716137253830552014-04-06T10:02:58.688+01:002014-04-06T10:02:58.688+01:00I took the word glasshole out of the original text... I took the word glasshole out of the original text for this post. But since I find someone is alleging that this post is an example of the rampant homophobia in the English ITSM industry let me be very clear:The term glasshole has no homophobic connotations whatsoever. Google themselves use the term https://sites.google.com/site/glasscomms/glass-explorers along with the mainstream press and sites such as Slate and Wired. There is an intereting article here on the origins of the term http://www.thewire.com/technology/2013/04/rise-term-glasshole-explained-linguists/64363/<br /><br />I'll particularly draw you attention to the articles use of the terms "inauthetnticity" and "entitlement" because those are the actual behaviour I'm phobic about, and those are the behaviours I wanted to draw attention to by my use of the term, and of which the constant unfounded allegations of xenophobia and homophobia by one individual are a prime example.<br />James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-43019417464958577902014-03-14T14:21:11.973+00:002014-03-14T14:21:11.973+00:00Brilliant.
It's the fundamentals that make or...Brilliant.<br /><br />It's the fundamentals that make or break it. Unfortunately there's a widening gap between the reality of ITIL and the general perception of ITIL.<br /><br />Just when i think Rob is out to lunch, he cuts to the heart of the matter with 'These are the people who give ITIL a bad name' (http://www.itskeptic.org/content/these-are-people-who-give-itil-bad-name). <br /><br />Hats off to the consultants and theorists who keep the framework relevant, but, as James said - it's not the Next Big Thing that's going to hurt us, it's the ugly realities of IT at organizations large and small around the world. Out here, we can't wish away messy details that don't match the theory. We have to find ways to adapt/improvise/overcome. To add value, and make our organization successful.<br /><br />It comes down to the unglamorous, non-new, not sexy challenge that we:<br /><br /><br />* Are relevant to the business<br />* Respond to changing business requirements<br />* Never forget the requirement to operate a controlled environment.<br /><br />Thanks James!Greg Sankerhttp://itsmtransition.comnoreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-67767281989956020462014-03-13T12:26:11.922+00:002014-03-13T12:26:11.922+00:00Perhaps it is me getting old, but the current batc...Perhaps it is me getting old, but the current batch of futurists don't seem to be a patch on the ones of my youth. They mostly seem to be grabbing on to things that already exist, and are probably already half way to obsolescence rather than building a vision of the future. We do need a conversation about what the future will look like and how it will impact the business and internal IT, but that isn't what I'm hearing at conferences.. It is fun, but the monster that is going to kill isn't trying to support the Marketing Director's Fitbit. It is that 20 year old application running on an OS we haven't upgraded during the recession and which is now out of support.James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-75467518766542264252014-03-12T23:28:29.604+00:002014-03-12T23:28:29.604+00:00First off James, you don't look old enough to ...First off James, you don't look old enough to be ascending into middle age. Secondly, your message cannot be said enough times in enough place IMHO. Whether we use it, wear it, eat it or stick it in our ears, the basics of relevance, change and keeping it working never changes. Too many self professed ITSM experts have one eye on the next big thing and the other on the one after that. Last time I looked, most of us have only two eyes, so whose looking out for the basic? Thanks for reminding us that sometimes we have to take off the glass to uncross our eyes and see the business for where it is now. Sharon Taylor15007https://www.blogger.com/profile/16620523051491957727noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-17301200388734658462014-03-12T19:35:34.990+00:002014-03-12T19:35:34.990+00:00Greetings brother. Well met.Greetings brother. Well met.The IT Skeptichttps://www.blogger.com/profile/07599923113995233190noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-20338822875372393612014-03-12T16:19:33.433+00:002014-03-12T16:19:33.433+00:00Stuart, Google use the term themselves. I had in m...Stuart, Google use the term themselves. I had in mind a speaker at Pink15 who managed to alienate a large proportion of the audience, although to be fair he wasn't wearing Glasses at the time. However I do think we need to be genuinely and generally aware of people who are heavily into self promotion, not the good of the industry. <br /><br />And because I know you care I've removed the comment.James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-77551272758571858842014-03-12T15:08:04.124+00:002014-03-12T15:08:04.124+00:00I agree with 99% of what you have written James, b...I agree with 99% of what you have written James, but I think the pejorative term "glassholes" is unnecessary and could give offence.Anonymoushttps://www.blogger.com/profile/05442175679868512121noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-84745680377805564352014-03-12T14:15:46.682+00:002014-03-12T14:15:46.682+00:00I am not a historian. I do read Charles Betz, who ...I am not a historian. I do read Charles Betz, who has claimed to be interested in the history of IT and so has done quite a bit of research on the subject. His views on the history of ITSM are not quite as ITIL centric as what you have described here (you claim that ITIL was "launching into empty space"). You may have described ITIL's history (more or less) but you have neglected the contributions of others that predate ITIL (or GITTIM). <br /><br />Here is a link to your friend Rob England's blog with additional information: http://www.itskeptic.org/node/29#comment-58<br /><br />There is also this http://itservicemngmt.blogspot.com/2007/09/brief-history-of-itil.html<br /><br />Or perhaps this is better:<br /><br />http://itservicemngmt.blogspot.com/2013/11/isoiec-20000-and-itil-timeline-history.html<br /><br />Anyway, if you look hard enough you can find out that Peregrine launched a Service Desk tool in 1981 (the foundation to today's HP Service Manager), CMM predates and certainly overlaps with parts of ITIL, IBM obviously has had some (debatable how much) influence over the orgins of ITIL, and probably countless other thoughts, papers, books, products all available prior to ITIL. <br /><br />To say it was "launching into empty space" is inaccurate. Perhaps it was launching into cluttered space, or disorganized space, or disparate space (which sounds funny), or something that would acknowledge that there were "things" out there just maybe not as well put together, consolidated or perhaps with the same breadth or overall intention of ITIL. Stephen Alexanderhttps://www.blogger.com/profile/06732856275393544674noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-64100121628447031942014-03-05T09:22:18.305+00:002014-03-05T09:22:18.305+00:00No, because I believe prISM was/is fundamentally f...No, because I believe prISM was/is fundamentally flawed, and a case of putting the cart ion front of the horse. The key value of prISM was for the old lags of ITIL who had run out of lapel space for ITIL badges. Professions start em young with undergraduate degree courses and professional training whilst people are open to new ideas. On top of that they build a career structure and CPD.<br />James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-60315289762532171592014-03-05T09:13:09.101+00:002014-03-05T09:13:09.101+00:00You didn't mention prISMYou didn't mention prISMThe IT Skeptichttps://www.blogger.com/profile/07599923113995233190noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-30547768849845454612014-02-25T21:58:27.187+00:002014-02-25T21:58:27.187+00:00Big people and big hearts - but what about the big...Big people and big hearts - but what about the big tweets? they are still pumping them out now in case ya missed them! #Pink14 #mindlesstweetsAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-35349127078449299252014-02-11T06:48:52.092+00:002014-02-11T06:48:52.092+00:00A very informative article discussing service desk...A very informative article discussing service desks. The information are truly helpful. Thanks for posting. Dagmar Garrisonhttp://www.cloudstaff.com/noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-31349442513418926332014-02-06T18:19:29.228+00:002014-02-06T18:19:29.228+00:00It struck me today during a conversation with a cl...It struck me today during a conversation with a client that service documents have to fit in their context, whether that context is right or not. The issue for me with SLAs is that the context in which they are most needed is not one conducive to writing good SLAs, and when the context is good the need for an SLA is much diminishedJames Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.com