tag:blogger.com,1999:blog-4779384442172756622.post7009585116658348835..comments2023-10-15T08:26:00.141+01:00Comments on Core ITSM: Service IntegrationJames Finisterhttp://www.blogger.com/profile/16351798531269786632noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-4779384442172756622.post-85304974730063367662014-01-14T16:04:30.410+00:002014-01-14T16:04:30.410+00:00I think the principles of SI are applicable regard...I think the principles of SI are applicable regardless of scale but it is only at scale that you must define it as a specific and discrete function. In terms of 'how big is big' it is a question of whether the overall scale of the operation introduces an integration complexity thatis too big to be handled by individuals as part of their primary role.<br />SI can also require a significant investment in complex tooling and use of a leveraged service can reduce the investment required.David Griffithshttp://www.twitter.com/1dngriffithsnoreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-14159938632499381692014-01-13T09:42:52.056+00:002014-01-13T09:42:52.056+00:00Excellent article. The role of the Service Integr...Excellent article. The role of the Service Integrator is amazingly critical, but equally amazingly misunderstood. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-54387734031346502562013-04-14T13:41:23.687+01:002013-04-14T13:41:23.687+01:00Mike, first apologies for the delayed response. It...Mike, first apologies for the delayed response. It still takes me by surprise when people bother to comment on my ramblings.<br /><br />I think you can split it into layers of applicability. A very small organisation might be best looking at a business run cloud based service. I suspect for a textbook SI approach to work you need to be leveraging economies of scale. <br /><br />I have to remember sometimes, especially when debating with Rob England, that the deals I get involved with are typically $100m plus.<br /><br />Perhaps the ultimate question is about the skill set that the internal IT department can sustain.<br />James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-5629579482228685072013-03-05T18:31:37.785+00:002013-03-05T18:31:37.785+00:00Hi James, thanks for an insightful post. I have a ...Hi James, thanks for an insightful post. I have a relatively small client that is considering adopting an SI layer delivered by a 3rd party - potentially the same who is delivering End User Computing. Do you have any viewpoints on how large, costly or complex an organisations IT should be before it makes sense to introduce an external SI function/service?<br /><br />MikeMike Phttps://www.blogger.com/profile/16903566076047312157noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-427602757153841872012-12-13T06:04:54.259+00:002012-12-13T06:04:54.259+00:00Good article James .....with companies going throu...Good article James .....with companies going through though competition .. they want a trusted SI provider to act as a virtual constituent of the retained organisation ... in the last one year I have seen the demand for SIAM rising steadily ... Susmita Palhttps://www.blogger.com/profile/06652846409722222643noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-54477288463846068962012-08-15T15:22:48.808+01:002012-08-15T15:22:48.808+01:00Agree with James. In an ideal world, the SI should...Agree with James. In an ideal world, the SI should first be in place before the supplier selection for the different towers/services. But this is usually not the case. Often times, SI is an after thought, and SLA definition for the SI can be a challenge as the client would need to fit it into the constraints. Wouldn't this be better delivered by the 'retained org' to avoid conflicts and vested interests.Anonymoushttps://www.blogger.com/profile/15495392004044816583noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-17102468992681612002012-02-10T12:35:42.314+00:002012-02-10T12:35:42.314+00:00Thanks for this very much needy informative post.
...Thanks for this very much needy informative post.<br /><br /><a href="http://www.contracts.in//" rel="nofollow">Contracts</a>jaylen watkinshttps://www.blogger.com/profile/11246576951108532477noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-40826100341820143532012-02-07T13:03:29.791+00:002012-02-07T13:03:29.791+00:00Aale, That is one line of thought, but lots of sma...Aale, That is one line of thought, but lots of small suppliers still need to be aligned, and that is the role of the SI provider. I would prefer to see an SI provider in place before the underlying service providers are chosen so that SI can influence their contractual service levels. I foresee possible problems with shifting to an SI model at the same time as letting the other services, unless the SI provider is also one of the major providers of the technology services. I feel the need for a follow up post.James Finisterhttps://www.blogger.com/profile/16351798531269786632noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-73915736673521675442012-02-07T12:11:45.277+00:002012-02-07T12:11:45.277+00:00When I have looked on some local SI applications (...When I have looked on some local SI applications (read = major failures), especially in the public sector, I have wondered wouldn't it have been cheaper to retain own IT and only outsource smaller bites. <br /><br />I see the EU bidding legislation as a part of the problem. It creates impossible situations where you need to fix a price for something unknown.Aalehttps://www.blogger.com/profile/00188566552713393333noreply@blogger.com