tag:blogger.com,1999:blog-4779384442172756622.post6881917969863485412..comments2023-10-15T08:26:00.141+01:00Comments on Core ITSM: So what is ITIL?James Finisterhttp://www.blogger.com/profile/16351798531269786632noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4779384442172756622.post-38122778121733120872010-03-03T21:41:19.809+00:002010-03-03T21:41:19.809+00:00I have used the analogy of ITIL being the guardrai...I have used the analogy of ITIL being the guardrails on a road. It isn't the designed to be the road, material the road is made of, the destination or lines on the road, but the guardrails that keep you moving in a specific direction that is determined by the business strategy with regards to leveraging technology.Anonymoushttps://www.blogger.com/profile/09733884204139852116noreply@blogger.comtag:blogger.com,1999:blog-4779384442172756622.post-48369013617538823522010-02-03T14:44:41.333+00:002010-02-03T14:44:41.333+00:00Glad you are back :)
I never thought about that, ...Glad you are back :)<br /><br />I never thought about that, really, though it's a common question some friends who are not related to IT ask me quite often. What is ITIL? <br /><br />I think I'm more inclined to see it as a map and a set of directions to get "somewhere", name it achieving excellence on IT management, name it... well, what's ITIL supposed to be for? <br /><br />no, seriously, I think the map might be the closest definition of what ITIL is. <br /><br />Regards,Joaquín Báñezhttps://www.blogger.com/profile/03833377389755513577noreply@blogger.com